Your privacy matters to us. Here's how we protect and respect your personal information.
As a responsible and ethical online goods trading platform, we believe your privacy is fundamental. We're committed to being transparent about how we collect, use, and protect your information while providing you with a safe and trustworthy marketplace experience.
We don't share your information with third parties except for our Guardian mediation services and transaction processes.
We won't send you unwanted emails - only important updates and notifications you choose
We never share user information without your explicit consent
We use cookies and trackers only to improve your experience on our platform
We process your information based on: (1) Your consent, (2) Performance of our contract with you, (3) Our legitimate business interests in providing a safe marketplace, and (4) Legal obligations we must comply with.
When you choose to use our Guardian mediation services, we share relevant dispute information with the assigned Guardian to help resolve your case fairly and effectively.
We may share information when you specifically ask us to or give us clear permission, such as connecting with external services you choose to use.
We may disclose information when required by law, court order, or to protect the rights, property, or safety of our users and the public.
When you choose to use our Guardian mediation services, we ensure your privacy is maintained while providing Guardians with the information they need to help resolve disputes fairly.
Account security, transaction confirmations, important policy updates
New messages, purchase offers, Guardian updates (you can control these)
Feature announcements, tips, community highlights (opt-in only)
Note: Some essential communications (like security alerts) cannot be disabled as they're necessary for account safety and platform operation.
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, keep you logged in, and understand how you use our service so we can make it better.
Required for basic platform functionality
Help us understand usage patterns
Personalize your experience
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our platform.
As a responsible and ethical platform, we take data security seriously. We implement multiple layers of protection to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
You have important rights regarding your personal information. We're committed to making it easy for you to exercise these rights and maintain control over your data.
Request a copy of all personal information we have about you, including how we use it.
Update or correct any inaccurate or incomplete personal information in your account.
Request deletion of your personal information, subject to legal and operational requirements.
Object to or restrict certain types of processing of your personal information.
Receive your data in a structured format to transfer to another service.
Withdraw your consent for data processing where consent is the legal basis.
To exercise any of these rights, contact us at privacy@SwapSafe.com or through your account settings. We'll respond to your request within 30 days and may need to verify your identity for security purposes.
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Information is retained while your account is active and you're using our services.
Most data is deleted within 90 days of account closure, except for legal requirements.
Transaction data may be retained longer for tax, legal, and dispute resolution purposes.
We welcome users from around the world and are committed to protecting your privacy regardless of your location. We comply with applicable international privacy laws and regulations.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
Users in certain regions may have additional privacy rights under local laws (such as GDPR, CCPA, etc.). We honor these rights.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
support@SwapSafe.us
Response Time
Within 30 days
Data Protection Officer
support@SwapSafe.us